Do you offer in-person sessions?

Yes, in addition to telehealth, I do offer limited in-person sessions in Nassau County. Specific location of office can be provided upon further communication.

What If I need to Cancel my session?

It is required to cancel any scheduled sessions 48 hours prior to the scheduled time. Without two days of notice your card on file will be charged the full session rate. Exceptions are made as “life happens”.

Do You Accept Insurance?

As of May 1st, 2025 we can accept Aetna and Cigna.

What If you do not take my insurance?

Willow Counseling Services is in the process of becoming credentialed with additional insurance companies and will update information as soon as possible.

If we do not accept your insurance a receipt can be provided upon request and depending on your out-of-network benefits you may be eligible for reimbursement for a percentage of the cost. You will need to contact your insurance company inquire about your benefits and to see if you have a deductible for mental health services. Below are questions you may find helpful to ask your insurance provider.

• Does my health insurance plan include mental health benefits?

• What percentage of the fee will my insurance company cover?

• Do I have an out of network deductible? If so, what is it and have I met it yet?

• Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?

• Do I need written approval from my primary care physician in order for services to be covered?

• Does my insurance cover Telehealth sessions? If not, how can you can obtain approval for Telehealth sessions.